Content and Social Sharing Platform

Thank you for using Sup! We wrote this policy to help you understand what information we collect, how we use it, and what choices you have. Because we’re an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way. We welcome your questions and comments on this policy.

What information do we collect?

1. When you give it to us or give us permission to obtain it

When you sign up for or use our products, you voluntarily give us certain information. This can include your name, profile photo, Clippings, comments, likes, the email address you used to sign up and any other information you provide to us. If you’re using Sup on your mobile device, you can also choose to provide us with location data.

You can also give us permission to access your information in other services. For example, you can link your Facebook or Twitter account to Sup, which allows us to obtain information from those accounts (such as your friends or contacts). The information we get from those services often depends on your settings or their privacy policies, so please check what those are.

2. We also get technical information when you use our products

These days, whenever you use a website, mobile application or other Internet service, certain information is almost always created and recorded automatically. The same is true when you use our products. Here are some of the types of information we collect:

  • Log data. When you use Sup, our servers automatically record information (“log data”), including information that your browser sends whenever you visit a website, or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, the address of the web pages you visited that had Sup features, browser type and settings, the date and time of your request, how you used Sup, and cookie data
  • Cookie data. Depending on how you’re accessing our products, we may use “cookies” (small text files sent by your computer each time you visit our website, unique to your Sup account or your browser) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). For example, we may use cookies to store your language preferences or other Sup settings so you don‘t have to set them up every time you visit Sup. Some of the cookies we use are associated with your Sup account (including personal information about you, such as the email address you gave us) and other cookies are not.
  • Device information. In addition to log data, we may also collect information about the device you’re using Sup on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

3. Our partners and advertisers may share information with us

Sometimes our partners may let us collect information when you use their services, or may share the information they collect with us. For example:

  • Some websites or apps use Sup features such as our “Clip It” button. If so, we may collect log data (described above) from those sites or apps.
  • Online advertisers typically share information with the websites or apps where they run ads to measure and/or improve those ads. We also receive this information, which may include information such as whether clicks on ads led to purchases or a list of criteria to use in targeting ads. To learn more about the types of information advertisers may share with us, please see our Help Centre.

How do we use the information we collect?

We use the information we collect to provide our products to you and make them better, develop new products, and protect Sup and our users. For example, we may log how often people use two different versions of a product, which can help us understand which version is better.We also use the information we collect to offer you customised content, including:

  • Suggesting Clippings or Channels you might like.
  • Showing you ads you might be interested in.

We also use the information we collect to:

  • Send you updates (such as when certain activities, like ReClips or comments, happen on Sup), newsletters, marketing materials and other information that may be of interest to you. For example, depending on your email notification settings, we may send you weekly updates that include Clippings you might like. You can decide to stop getting these updates by updating your account settings (or through other settings we may provide).
  • Help your friends and contacts find you on Sup. For example, if you sign up using a Facebook account, we may help your Facebook friends find your account on Sup when they first sign up for Sup. Or, we may allow people to search for your account on Sup using your email address.
  • Respond to your questions or comments.

The information we collect may be “personally identifiable” (meaning it can be used to specifically identify you as a unique person) or “non-personally identifiable” (meaning it can’t be used to specifically identify you). We use both types of information and combinations of both types as described above. We may use or store information wherever Sup does business, including in countries other than your own.

What choices do you have about your information?

Our goal is to give you simple and meaningful choices regarding your information. If you have a Sup account, many of the choices you have on Sup are built directly into the product or your account settings. For example, you can:

  • Access and change information on your profile page at any time, choose whether your profile page is available to search engines, or choose whether others can find your Sup account using your email address.
  • Link or unlink your Sup account from an account on another service (e.g. Facebook or Twitter). For some services (such as Facebook), you can also choose whether or not to publish your activity on Sup to that service.
  • Create or be added to a secret Channel. Secret Channels are visible to you and other participants in the Channel, and any participant may choose to make the contents of the Channel available to anyone else. For example, another participant may invite someone else to the Channel, make the Channel available to an app they use to view Sup, or even just take an image from the Channel and email it to their friends.
  • Close your account at any time. When you close your account, we’ll deactivate it and remove your Clippings and Channels from Sup. We may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).

You may have choices available to you through the device or software you use to access Sup. For example:

  • The browser you use may provide you with the ability to control cookies or other types of local data storage.
  • Your mobile device may provide you with choices regarding how and whether your location or other data is shared with us.

To learn more about these choices, please see the information provided by your device or software provider.

How and when do we share information?

Sup is a tool that people use to find and share news that interests them. When you create public Channels and Clippings, anyone can view them. You can also provide us with profile page information that anyone can view. The other limited instances where we may share your personal information include:

  • When we have your consent. This includes sharing information with other services (such as Facebook or Twitter) when you’ve chosen to link your Sup account to those services or publish your activity on Sup to them. For example, you can choose to publish your Clippings to Facebook or Twitter.
  • We may employ third-party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at identifying spam, or with our accountants to make sure we’re keeping the books correctly. In addition, some of the information we request may be collected by third-party providers on our behalf.
  • Online advertisers typically use third party companies to audit the delivery and performance of their ads on websites and apps. We also allow these companies to collect this information on Sup.
  • If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights or property of the public, any person or Sup; or to detect, prevent or otherwise address fraud, security or technical issues.
  • We may engage in a merger, acquisition, bankruptcy, dissolution, reorganisation or similar transaction or proceeding that involves the transfer of the information described in this Policy.

We may also share aggregated or non-personally identifiable information with our partners, advertisers or others. For example, we may tell an advertiser on Sup how many people ReClipped something they shared, or the percentage of people who click on a Clipping after viewing it.

Our policy on children’s information

Sup is not aimed at children under 13. If you learn that your minor child has provided us with personal information without your consent, please contact us.

How do we make changes to this policy?

We may change this policy from time to time and if we do we’ll post any changes on this page. If you continue to use Sup after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.